Industry standard benchmarking at your fingertips

Weigh in against your competitors, understand your market position and improve your customer experience.

NPS in a nutshell

Net Promoter® is an internationally recognised benchmark for gauging the loyalty of your customers. NPS® uses one, simple question, answered on a 0 – 10 scale, and is a leading indicator of trust in your business.

  • Simple, yet powerful - calculated using the answer to a single question, using a 0-10 scale

  • Reach out to individual customers that take the time to leave their feedback

  • Drive a customer focused approach

  • Address any concerns that customers have

  • Prevent unsure customers from taking their business elsewhere

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