NPS in a nutshell
Net Promoter® is an internationally recognised benchmark for gauging the loyalty of your customers. NPS® uses one, simple question, answered on a 0 – 10 scale, and is a leading indicator of trust in your business.
- Simple, yet powerful - calculated using the answer to a single question, using a 0-10 scale
- Reach out to individual customers that take the time to leave their feedback
- Drive a customer focused approach
- Address any concerns that customers have
- Prevent unsure customers from taking their business elsewhere