Feedback on your feedback - that’s real insights from your reviews

Reports on the information you care most about, from the reviews you want to see.

Too much information?

Customers love to leave feedback – that’s why Feefo response rates are so high. But all of those reviews can be hard to interpret. With Feefo Insight Tags, separate the customer’s voice from the noise, and interpret reviews easily and concisely.

  • Choose keywords, phrases or themes you want to keep track of

  • Track specific terms, staff names, or delivery companies

  • Create custom reports against business functions, including suppliers and marketing sources

  • Drill right down into specific product lines and gain valuable intelligence from your customers' perspective

  • Identify strengths and weaknesses and make confident improvements to your business

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