Feedback requests the way your customers want to read them
Feefo SMS provides a more engaging solution to collect valuable feedback from your customers. With text message feedback requests sent directly to their mobile device, unlock a better response rate:
- Only 22% of all e-mails ever get read - compared to 98% of texts
- SMS produces engagement rates six to eight times higher than e-mail alone
- 75% prefer SMS for completing deliveries, promotions and surveys - like a feedback request
- 31% of customers respond, with an average time of within six minutes
- 83% of millennials will open a text within 90 seconds.
How does it work?
Using Feefo SMS is easy. Once set up, you will be able to send a custom SMS feedback request to your customers, along with an e-mail, so your customers will have the best chance of seeing your request, and leaving their review.
You will benefit from an improved response rate, and more valuable feedback.