Our satisfied clients

Feefo is making a positive difference to thousands of businesses. The results speak for themselves.

“Feefo continues to provide HockeyShot with incredible value! User generated content is being shared to our website every day. We receive instant feedback from our customers regarding our hockey training products and customer service experience. Maintaining an overall satisfaction rating of 94% is critical to our business and Feefo allows us to monitor everything at a micro level.”

Brody Constantine – Marketing & eCommerce Manager

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“Feefo absolutely ticked all of these boxes for us, giving us the secure, honest review platform we were striving for ourselves. Customers trust Feefo and by association, they trust us too.”

Russell Davis – Managing Director

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“Since joining Feefo we have seen dramatic changes to our companies SEO and due to Feefo ratings our bounce rate has decreased.”

Connor Finnigan

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“After just one month we have already seen an increase in conversion rates on the Bamford Trading website from an average of 2.5% of visits to a current 4.98% (nearly 100% up) for January. Nothing else has changed on the site and so we have to put it down to the Feefo service and the additional confidence it has given our customers.”

John Hewitt – Owner

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“As the Craft Company operate through the Magento Ecommerce platform, integrating our reviews into the homepage couldn’t have been easier. We have regular appraisals of the data gathered… As a business we want to ensure that we’re offering the best journey possible for consumers, and Feefo is a big part of that.”

Glyn Dore – Managing Director

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“Using Feefo has allowed us to respond to poor product feedback and, in fact, actually turn the majority of them in to happy customers. Feefo has become a forum for us to demonstrate our good old-fashioned approach to Customer Service, it’s an opportunity to listen and to improve!”

Harry Mayman – Director

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“PPC efficiency has gone up since we’ve implemented Feefo because our Feefo feedback helps qualify new customers. We’ve seen higher click through and conversion rates for new visitors because we have established at the top of the funnel that we are a reputable website.”

Austin Caldwell – Marketing Director

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“MothPrevention.com is delighted with the Feefo product and service – we have experienced a 25% uplift in our conversion rate since launching the feedback service and it has also given us really useful customer feedback that has resulted in us making immediate changes to the website to improve customer service to yet another level. We now see Feefo as an integral part of our operations and will be deploying it into all new websites that are launching over the coming months.”

Adam Smith – Director

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“We see a higher conversion rate to sales when there is a Feefo recommendation next to a product. This is even more important on mobile devices where buyers rely more heavily on reviews. Negative feedback is very positive for us. Whether it relates to fulfilment, delivery or product.

It identifies carrier stats in different parts of the country and gives real feedback for the buying and merchandising teams. We can see product trends and listen to customer feedback instantly, which allows us to identify where issues are and resolve them equally fast.”

Neil Sansom – Director

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“As an ecommerce retailer it’s absolutely vital for Ergoflex to have a strong customer review presence online, giving prospective customers the peace of mind that’s often required before making a sight-unseen purchase. The trend of researching products online before buying is very well established now, and the value of other customers’ opinions is arguably the deciding factor in that process for many people. Feefo gives anyone researching a product instantly-recognisable results, delivering information in a quick and easy to understand way.”

Margaret Jack – Director

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“Feefo has become integral to the Charles Tyrwhitt journey and enables us to see what our customer sees and not just what our managers see!”

Nick Wheeler – Founder, Charles Tyrwhitt

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“We use Feefo every single day, it gives us an immediate and direct insight into how our products are performing and how our customers feel about customer service. We love it!”

Chris Rucker – Founder

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“Feefo has been a great way of collecting feedback over the past few years, allowing our team to respond and communicate efficiently and effectively with our customers. Feefo allows us to monitor our performance as a company and ultimately, continue to improve.”

Jay Coleing – Customer Experience Leader

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Awards and Accreditations