Celebrating excellence, with the Feefo ECSAs

9 January 2017

This one is for the customer service champions

These days, great customer service is expected: from browsing on the high-street, to buying online, customers expect a speedy, hassle-free journey. Most importantly, if things go wrong, shoppers expect someone to sort it out quickly.

At Feefo, we’re masters of the after-sale experience. We understand that for your customers, the journey doesn’t end at the check-out; or when the product is delivered – it ends when they are fully satisfied with their purchase – and the service they have received.

ECSA_Badge.fwThat’s why we created an award to specifically celebrate the businesses that go beyond to delight their customers. The Feefo Excellence in Customer Service Awards (ECSAs) recognise outstanding companies that take the time to listen to what their customers have to say, exceed their expectations, and that go out of their way to resolve any issues.

There are no judging panels; no application forms; the award is based purely on a company’s verified Feefo service score. Additional points are awarded for how well a business has responded to the reviews they have received, particularly if negative reviews have been converted to positive ones based on how the situation was resolved.

In 2016, we ran the ECSAs in conjunction with both the British Travel Awards and the Good Web Guide Awards, with these fantastic brands picking up the award:

British Travel Awards:

Medium Business Catagory

Winner – Destinology
Highly commended – Helpful Holidays

Small Business Catagory

Winner – Wendy Wu Tours
Highly commended – Sailing Holidays

Good Web Guide Awards

Winner – Cocobay
Highly Commended – Protyre, Direct2Florist

Join in

Joinin_FeefoLook out for our announcement of the upcoming 2017 Excellence in Customer Service Awards, and how to get involved.

At Feefo, we give incredible brands the platform to shine. By collecting genuine reviews from your customers, we help you listen to what they’re saying, gain valuable insights into your business from their perspective, and provide award winning tools to help you make better decisions.

Find out how Feefo can work with your business: call our team on 0845 680 0320

 

 

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