Feefo Excellence in Customer Service Award – Good Web Guide Awards 2016 #GWGAwards

13 July 2016

The Excellence in Customer Service Award is back!

We’re pioneers in helping businesses up their game when it comes to customer experience. Since we started in 2010, we’ve helped thousands of companies use award_badges_gwg_winnerauthentic feedback from genuine customers to improve everything from product offerings, to after-sale service.

That’s why we’ve teamed up with the Good Web Guide and created an award to celebrate companies that subscribe to our mantra of listening to customers – and using that feedback to make their business better: The Excellence in Customer Service Award.

For anyone that has entered the Good Web Guide awards, this is the perfect opportunity to claim another gong! Now’s your chance to demonstrate your dedication to providing an outstanding experience for your customers.

What are you waiting for? Start experiencing the amazing benefits of collecting authentic reviews!

The winner of the Excellence in Customer Service Award is judged both on their Feefo Service Rating, and the level of engagement with customers. That means only businesses that consistently go above and beyond to provide an amazing experience will be in with a chance of winning this prestigious accolade.

Ready to get started?

We’re ready to help you! Enter the Good Web Guide awards today – and select the ‘Excellence in Customer Service’ category to enter our prestigious award.

Lets go!

Not with Feefo yet? Email gwg@feefo.com for more information.

 

The nuts and bolts:

Using Feefo to generate your genuine customer ratings for this award is simple to do.

Your company will need to process a minimum of fifty orders per month in order to qualify for entry into this category. Companies who process in excess of this number will be judged on a sample of 100 responses.

From June, enter via the Awards Entry form, leaving details as requested.

The GWG will pass your contact information on to Feefo, where the team will get you started.

You will need to provide some basic company information and commit to providing genuine customer data. You will be able to use the platform very quickly, enabling you to hear from your customers and respond to their feedback. Feefo will use all data supplied solely to generate the ratings and reviews used to assess your Excellence in Customer Service.

In order to be considered for the Award, nominees will be required to achieve at least 100 responses throughout the competition’s duration; this will provide enough insight into the customer experience, in order to fairly recognise a winner.

Feedback will be collated up until a date to be confirmed.

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