Tannice Pendegrass, Digital Marketing Manager of the group discussed how Feefo has helped the brand to measure, display and improve their customer service. “Feefo has been valuable to us in providing a platform for our customers to voice their opinions on whether we met their expectations.”
“At first we kept refreshing the page to see what else had been added as the response rate is just so great with the emails Feefo design for you.” “We know that reviews are key to business success these days – we all read reviews on everything we buy – from a new ironing board, to our next set of wheels.
We need to be transparent and – if we’ve not quite come up to standards – do better next time.” “People appreciate being asked about their experiences and they want to help future customers by leaving reviews. Honesty, trust and integrity are core tenets of our business, so why not encourage our customers to see that? Social proof is really import