July 2017, Petersfield, Hampshire
Feefo is an award-winning consumer ratings and reviews platform. Harnessing the power of customer reviews to generate consumer insight, enhance online visibility, grow sales conversions and provide valuable customer insights and analysis.
Head of Customer Support
July 2017, Petersfield
Feefo are an award winning online ratings and review platform and we are currently recruiting a for Head of Customer Support to be based at our HQ in Petersfield, Hampshire. The Customer Service Team Leader will be focused on providing team leadership to onsite and a satellite customer support team. The Customer Service team respond to inbound enquiries from over 2,500 customers either by phone or email. The support team are measured on customer retention, revenue expansion and company feedback scores on service delivery.