Feefo are an award winning online ratings and review platform and we are currently recruiting a for Head of Customer Support to be based at our HQ in Petersfield, Hampshire. The Customer Service Team Leader will be focused on providing team leadership to onsite and a satellite customer support team. The Customer Service team respond to inbound enquiries from over 2,500 customers either by phone or email. The support team are measured on customer retention, revenue expansion and company feedback scores on service delivery.
This is a new and exciting role that has been created due to growth in the business and will play a crucial part in the formation of world class support. The Head of Customer Support will liaise with other teams in the business to achieve the solution for customers. There will be a requirement to travel to our Ludlow office once a month to meet with the Customer Service team based there.
Feefo are an award winning online ratings and review platform and we are currently recruiting for a Head of Customer Services to be based at our HQ in Petersfield, Hampshire.
We would be looking for someone with previous experience leading a customer support team, and able to set targets and manage the team as well as the revenue and retention processes. You will ideally have experience working on a CRM database and able to set KPI’s/targets/objectives.
A competitive salary/package is on offer for this role along with some great benefits.
Stunning – Our HQ is set on a dairy farm with idyllic views of the Hampshire countryside. There’s also an office dog, called Oscar!
Fun – Bi annual all-staff presentations and company socialising, as well as monthly staff-organised outings.
Supportive – company pension scheme to look after your future. And 23 Days holiday + 1 day per years’ service up to 27 days.
Healthy – a cycle to work scheme for fit bodies and minds.
At Feefo, we want to give exceptional talent the platform to thrive. Of all the benefits, the best one is being part of the Feefo family; a fun, warm, intelligent and vibrant bunch focused on producing excellence. If this sounds like your kind of place, we’d love to hear from you.
We prefer incredible talent to enquire about roles directly – because of this, we do not accept candidates through agencies.